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Issue No. 1

Welcome Doug:

The top priority goal for any company should be achieving high levels of Customer Satisfaction, which will result in increased profitability.

To achieve this goal you must:

1.
Understand the needs and wants of your customers. This can be accomplished through focus groups and personal interviews with key customers.
2.
Regularly monitor customer satisfaction through formal, structured surveys. Brief telephone or Internet based surveys produce better results than mail-out surveys, especially when open ended questions are included to get specific comments and improvement suggestions from your customers. To view a sample Customer Satisfaction Survey, click here.
3.
Translate customer feedback into action. Create focused customer satisfaction improvement teams to address gaps in performance. To view a sample Customer Satisfaction Survey Report, click here.

If you have a question about how to improve customer satisfaction, please send me an email and I will provide a courtesy, online consultation. My email is williamsgroup@thedougwilliamsgroup.com.

Best personal regards,

Doug Williams
President
The Doug Williams Group
Client Spotlight
They created a relevant and insightful client satisfaction survey that helped me build on my firm's strengths..." More

Ms. Mary Kirtland
President
Kirtland Financial Management
Our Promise




"If we don't exceed our client's
expectations, our services are free."
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The Doug Williams Group is a results-oriented management consulting firm that specializes in performance improvement. Serving all industries, the firm helps its clients improve customer satisfaction, improve employee satisfaction, and increase profitability.
Miami Office
8900 SW 107 Avenue, Suite 302
Miami, Florida 33176-1451
Phone: 305-598-9880
Fax: 305-598-9580
 Jacksonville Office
12620-3 Beach Boulevard, Suite 304
Jacksonville, Florida 32246
Phone: 904-374-5437
Fax: 904-374-4592
williamsgroup@thedougwilliamsgroup.com
www.thedougwilliamsgroup.com
 

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