The Doug Williams Group - Taking Action

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	Issue No. 5
Keeping Talented People Talented people are the lifeblood of any vibrant, growing company and a solid competitive advantage to those of us who work tirelessly to exceed our customer's expectations.

Here are a few thoughts about how to keep talented people from leaving your company.

1.	Understand the unique strengths of your people and build their job around those strengths. One way to do this is to analyze the behavioral requirements of the job and compare those requirements to an individual's natural behavioral style. To download a sample behavioral comparison profile, a very effective tool for this purpose, click here.
2.	Solicit formal feedback about job satisfaction and act on what you learn. To access a simple employee satisfaction survey and sample report, click here.
3.	Provide positive reinforcement and tangible rewards for outstanding performance. If you have a question about how to do this for individuals or teams, email your question to me at doug@thedougwilliamsgroup.com and I will pass along some tips about how to avoid common pitfalls.

Considering the fact that it costs at least $30,000 per person per year to replace an employee, it makes good business sense to develop and implement a retention strategy for your company. Satisfied employees lead to satisfied customers and customer satisfaction is the only thing that will ensure that your company is financially successful.

Warm regards,

Doug Williams
President
The Doug Williams Group

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Client Spotlight

Our Promise

Press Release

Clients Dramatically Improve Customer Satisfaction

To view the first in a series of case study presentations profiling client success, click here.

"If we don't exceed our client's expectations, our services are free."

Introducing Mr. Michael Kesti
Senior Management Consultant

Michael's extensive qualifications include: Market Analysis and Business Development; Process Analysis and Process Improvement Consultation; Marketing, Advertising and Public Relations.

The Doug Williams Group announces the addition of Business Development related services such as market research, marketing plan development, and advertising campaign planning to current service lines. Professional staff has also been expanded to serve clients with these needs.

Your Feedback About Taking Action

The intent of Taking Action is to provide tools and advice to help you improve customer satisfaction, increase employee satisfaction, and improve profitability. To give us feedback about this issue or input about topics for future issues please click here. To view previous issues of Taking Action click here.

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The Doug Williams Group is a results-oriented management consulting firm that specializes in performance improvement. Serving all industries, the firm helps its clients improve customer satisfaction, improve employee satisfaction, and increase profitability.

Miami Office 8900 SW 107 Avenue, Suite 302 Miami, Florida 33176-1451 Phone: 305-598-9880 Fax: 305-598-9580	Jacksonville Office 12620-3 Beach Boulevard, Suite 304 Jacksonville, Florida 32246 Phone: 904-374-5437 Fax: 904-374-4592
williamsgroup@thedougwilliamsgroup.com www.thedougwilliamsgroup.com

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