After
20+ years of launching and coaching improvement teams I have
learned that most of these pitfalls can be avoided by taking
the following steps:
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1.
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Select
a problem or process that directly impacts on your organization's
priority goals. This will ensure that the work of the
team is viewed as important, which will help the team
get the support they will need. |
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2.
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Prior
to formally launching your team(s) gather and analyze
existing performance data and "map" the current
process to identify process fail points. This approach
shifts the team's focus from analysis to improvement and
will get results faster. To download an example of a process
map click
here. |
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3.
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Develop
a team charter that formalizes the purpose and measures
of success of the team. The team charter should specify
who will support the team and which top manager will be
held accountable for the team's success. To download an
example of a team charter click
here. |
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4.
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Use
a structured method to guide the work of the team. Defined
outcomes, structured meeting agendas, and correct application
of improvement tools will save time and keep the team
focused on getting the expected results. To download an
outline of our unique "Guide to Performance Improvement"
click
here. |
Making improvement teams successful translates into improved
profitability and customer satisfaction. If your improvement
teams are not getting the results you want please contact
me for a complimentary consultation. We appreciate the opportunity
to be of service.
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Warm
regards,
Doug Williams
President
The Doug Williams Group
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here to hear from Mr. Tim Pappas, Co-Owner
of The Keyes Company, about the impact that
human resources and customer satisfaction
improvement teams had on his firm.
The Keyes Company is one
of the largest realtors in Florida, with
over 1.8 billion in annual sales.
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"If
we don't exceed our client's expectations,
our services are free."
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Ms.
Susana Pando - Taupier
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Several
of our clients have asked us to audit their
human resource function to identify gaps and
weaknesses in policy and practice.
In response to client requests, we are now
offering a new service, Human Resources
Assessment, which reviews critical areas
such as record keeping, benefits administration,
hiring practices, employee discipline, etc...
If you are interested in learning more about
this service contact Ms. Susana Pando-Taupier
by clicking
here. |
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intent of Taking Action is to provide tools and advice
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here. To view previous issues of Taking Action click
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The Doug Williams Group is a results-oriented
management consulting firm that specializes in performance
improvement. Serving all industries, the firm helps
its clients improve customer satisfaction, improve
employee satisfaction, and increase profitability.
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